I first purchased the Bushnell Essential E2 (model #119836C) on Amazon in late fall 2016. (I have since ordered 6 more; details on those below). That original order was indeed an authentic model #119836C, in the retail packaging, and the camera was a very dark grey/black color. I was amazed at the night picture quality; clarity without over-exposure/washout. They were the best night pictures I had ever gotten from any trail camera, and still are. This was very important to me, as most of the pictures of mature trophy deer on our farm come at night. Daytime pics were pretty good too but I'd seen better. The trigger for still pictures was incredibly fast and very consistent. I found the video to be pretty good quality, but as others have said, the video trigger is considerably slower than the picture trigger.The ONLY issue I have had with these cameras is the date being reset, and that is why I cant give this camera 5 stars. This has happened 3 times, two of which were during winter in temps of the 'teens and twenties. I was using cheap alkaline batteries but will try quality Lithium batts this year and see if that solves the issue, like some people have suggested. Overall I was (and am still) very happy about the performance of this camera, especially at a third of the cost of similar cameras.In fall of 2017 I looked into buying more of these, and found them on Amazon again at an even lower price, so I purchased 3 more cameras. I did notice they came in a white box, not the retail packaging, and I did notice that those cameras were a much lighter, tan color. It gave me pause, but the shape, features, and functions were all identical, and the sticker on the back looked correct. I got over it and started using them with the same great results as my original authentic #119836C. So I ordered 3 additional cameras a few months later, bringing my total to 7 of these models, with only one being in the retail packaging.This fall I checked Amazon again in hopes of buying several more. That is when I saw all the reviews stating that they are not the advertised camera, and that underneath the model #119836C sticker was a different sticker for a "Vital Cam HD" model #119826C. I checked all of my tan colored models to see if they bore the same two stickers as the other reviewers' cameras, and they indeed did. This was concerning to me and I wanted to sort it out before ordering any more of them, or potentially trying to remedy this discrepancy.So today I called Bushnell customer service in Olathe, KS and spoke to an incredibly helpful person named Travis. After a few minutes of searching and reading, he located all of the pertinent information about these two model numbers, and told me that the "Vital Cam HD" (#119826C) was an identical version of the Essential E2 inside and out, but that it was produced for and distributed to, only a certain retailer, thus the different model # designation. He did not know exactly how the cameras would have been issued different stickers, but assured me they are the same cameras. Understanding that this could be frustrating, he told me that if I wished to send back to Bushnell all the #119826C "Vital Cam HD" cameras I had been shipped, he would be happy to ship me brand-new old-stock #119836C models. That folks, is some real deal, US-based customer service!Seeing that I have all these cameras in the field right now, and that they have performed exactly like my original Essential E2 (#119836C), I am not sure if I will take them up on their offer to replace all my #119826C cameras. However it is great to know I can, and that Bushnell is standing behind their products. Sorry for the small novel here, but if you made it to the end of this review (my first ever) then I suppose you found the information useful. Take care!